News & views
Boots escape a kicking with that weasel word ANY
[13 May 2013] When a Boots pharmacist in Spalding, Lincs slapped Angela Cropley’s three-year-old daughter Lora on the backside for accidentally knocking a bottle of disinfectant on the floor, breaking the plastic cap, the young mother was pretty miffed. She returned to the store next day to demand an apology. The manager and pharmacist refused, so she contacted the police.
Boots decided the game was up. To appease the constabulary, an apology was composed. From the recesses of the corporate mind came forth:
‘We would like to apologise for any distress caused.’
Our old friend ‘any’ again. So useful in a crisis.
[Source: Daily Mail, 3 April 2013]