Plain Language Commission . Clear English Standard


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News & views

Punctuation turn-off

[5 Nov 2014] A Pikestaff reader sends us a well-produced leaflet from Electricity North West telling her the power to her house will be off for a while. She says that on the whole it’s clearly written, and we’d agree, which makes two woefully punctuated sentences stand out all the more:

‘Keep the [fridge and freezer] doors closed to protect the contents, frozen food should last for up to 15 hours without an electricity supply’.

‘Check if your stair lift works using a battery, if not speak to the manufacturer they may be able to help.’

We have despatched the usual email of complaint, which ‘has been noted and passed to the department concerned’. We trust this does not mean ‘filed in the floor-level metal container’.

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