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EasyJet author sacked for misusing mother tongue

[16 July 2015] Perhaps it’s no fun spending your working day answering complaint letters from disgruntled EasyJet customers. But one such letter from a solicitor acting for Chris and Megan Dickson, whose flight had been cancelled, received a particularly ill-tempered answer from the airline’s head office. It concluded: ‘Based on the aforesaid, we decline your client’s claim for compensation and that is our final statement regarding this case motherfucker.’

The solicitor complained. EasyJet apologized, saying, ‘We are shocked by how anyone could represent the company in this way. The individual was dismissed as soon as we had investigated. This isn’t how we treat customers.’

Source: Daily Mail, 24 Dec 2014

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