Durham County Council has dealt with Martin Cutts and Plain Language Commission (clearest.co.uk ltd) for many years now, using their expertise for our housing register literature. All our forms, letters, leaflets and guides for Durham Key Options are sent for Clear English Standard approval, and communications have always been speedy and concise. The nature of the work can be very specific and may need multiple correspondence but the utmost patience is always shown by Martin and his team. The end product is always fantastic and represents good value for money. We highly recommend others to use Plain Language Commission.

Tenants told us they wanted to get information about the Charter in a straightforward jargon-free way that people who are not housing professionals could understand. Plain Language Commission made the process painless, with good communication throughout, and gave us an extremely fast turnaround at every stage.

The course was very successful – largely thanks to Ruth Thornton’s excellent presentation skills. Everyone can see the benefits and we’re all very keen to practise what we’ve learnt.

It was refreshing to be taught by people who could take an independent look at our written work. Their comments and criticisms were constructive. I found them approachable and their enthusiasm motivating.

The course presenter is fantastic – very knowledgeable and knows how to get across the key messages.

The balance of theory and practice was just right.

The sections on planning and structuring gave me a whole new way of approaching something I dread and, I hope, avoiding debilitating panics!

The training was fantastic! Ruth was excellent and highly knowledgeable and the course materials were, as you would expect, well structured, clear and highly effective. The team and I found the entire experience extremely useful and I would be keen on exploring other courses in the near future, in particular creative and marketing writing.

I thought the session for management team went very well. Martin Cutts was excellent and using the members’ room with everyone around the table made it feel much less like ‘enforced’ training, engendered a team approach and everyone happily joined in. Three service managers have already told me how much they enjoyed it and it is good to hear the word ‘enjoy’. So congratulations and thanks for your efforts.

Thought you would like to know that everyone on this course came back with very positive feedback; they all thoroughly enjoyed the day and took a lot from it. They were also complimentary of the trainer. It is quite unusual for all delegates to be unanimous in their praise – all credit to the trainer.